1. Business Information
Business Name: Scavy Tours
Website: scavytours.com
Contact Email: privacy@scavytours.com
Scavy Tours is an Innovative System (IS)-powered virtual tour guide and scavenger hunt platform for travelers exploring Japan. We provide digital, self-guided tour experiences that combine real-world exploration with gamification.
2. Products and Services
We offer the following digital products and services:
- Self-Guided Tour Quests: IS-powered digital scavenger hunts across Japan, including destinations in Tokyo, Kyoto, Osaka, and more. Each quest includes curated checkpoints, cultural insights, local tips, and food recommendations.
- Individual Bookings: Tours priced per person for solo travelers.
- Group Bookings: Discounted per-person pricing for groups (up to the maximum group size per tour).
- Personalized Tours: Custom tour guide experiences tailored to your interests and preferences.
- IS Virtual Front Desk: An innovative system concierge available during your tour that provides real-time guidance, answers questions, and offers recommendations in multiple languages.
All tour products are digital experiences. No physical goods are shipped. Tour content is delivered through the Scavy Tours web application.
3. Pricing
All prices are displayed in US Dollars (USD) and are shown on each tour's listing page. Pricing varies by tour and booking type:
- Individual pricing is shown as the per-person rate for solo bookings.
- Group pricing offers a discounted per-person rate and is displayed alongside the individual rate.
All applicable taxes and fees are included in the displayed price. There are no hidden charges.
4. Payment Processing
All payments are securely processed through Stripe, a PCI-compliant payment processor. We accept major credit and debit cards. Your payment information is transmitted directly to Stripe and is never stored on our servers.
The charge on your statement will appear as Scavy Tours or SCAVYTOURS.
5. Delivery and Fulfillment
Since all our products are digital experiences, there is no physical shipping. Upon successful payment, you will receive immediate access to your purchased tour quest through the Scavy Tours web application. A confirmation will be sent to the email address associated with your account.
6. Refund and Cancellation Policy
We want you to be satisfied with your purchase. Our refund policy is as follows:
- Before Starting a Tour: You may request a full refund within 14 days of purchase if you have not yet started the tour (i.e., no checkpoints have been visited).
- After Starting a Tour: Once you have begun a tour by visiting at least one checkpoint, refunds are not available, as the digital content has been accessed and consumed.
- Technical Issues: If you experience technical issues that prevent you from completing your tour, please contact us. We will work to resolve the issue or provide a refund or credit at our discretion.
To request a refund, contact us at privacy@scavytours.com with your order details.
7. Customer Support
If you have any questions, concerns, or issues with your purchase, please reach out to us:
- Email: privacy@scavytours.com
- IS Assistant: Use the Virtual Front Desk chat available on our website for immediate help.
We aim to respond to all inquiries within 48 hours.
8. Related Policies
For additional information, please review our other policies:
- Privacy Policy — How we collect, use, and protect your data.
- User Agreement — Terms of Service, Liability Waiver, and Anti-Fraud Policy.
- FAQ — Frequently asked questions about our tours and services.